Privacy Policy
At The Clearly Collective, LLC ("we," "us," or "our"), we deeply value the trust you place in us. Protecting your personal information is not just a policy—it's our commitment to ensuring a secure, seamless, and personalized luxury shopping experience.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from www.theclearlycollective.com (the "Site") or otherwise communicate with us regarding our services (collectively, the "Services").
By using our Services, you acknowledge and agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using our Services.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, compliance requirements, or enhancements in security. Any modifications will be posted on our Site with the updated "Last Updated" date. Your continued use of our Services constitutes acceptance of any changes.
What Personal Information We Collect
We collect personal information to curate an exclusive and personalized shopping experience. The types of information we collect include:
Information You Provide Directly
- Contact Details (Name, Address, Email, Phone Number)
- Order & Payment Information (Billing & Shipping Address, Payment Confirmation)
- Account Credentials (Username, Password)
- Customer Support Communications (Messages & Requests)
Information Collected Automatically To enhance your experience, we collect Usage Data through cookies and tracking technologies. This may include:
- Device Information (Browser Type, Operating System)
- Network Information (IP Address, Connection Data)
- On-Site Activity (Pages Visited, Time Spent, Purchase Behavior)
Information from Third Parties We may collect information from trusted partners, including:
- Payment Processors (To facilitate secure transactions)
- Marketing & Analytics Partners (To tailor your experience with us)
How We Use Your Information
We use the personal information we collect to:
- Provide a Bespoke Shopping Experience: Ensure your orders, preferences, and special requests are fulfilled to the highest standard.
- Offer Personalized Recommendations: Curate product suggestions and exclusive previews based on your interests.
- Secure Your Transactions: Implement advanced security measures to protect your data and prevent fraud.
- Enhance Customer Service: Assist you with inquiries, returns, or order tracking.
- Comply with Legal Obligations: Fulfill applicable laws, enforce agreements, and prevent fraudulent activity.
Secure and Discreet Data Sharing
We may share your information only when necessary and always with your privacy in mind:
- Payment & Fulfillment Partners: To process your orders and ensure seamless transactions.
- Marketing & Brand Affiliates: To inform you of exclusive offerings—you may opt-out at any time.
- Legal & Compliance Authorities: As required by law or in cases of fraud prevention.
- Acquirer & Connected Entities: During the negotiations of or after a proposed or actual merger, purchase, sale or other type of acquisition or business transfer.
We do not sell or share personal information for unrelated marketing purposes.
International Data Transfers While we currently ship only within the United States, we may process data internationally through our service providers. Any international data transfers are conducted in compliance with applicable data protection laws and with appropriate safeguards in place.
Data Retention
We retain personal information for the following periods:
- Order and payment information: 7 years (for tax and legal compliance)
- Account information: Until account deletion is requested
- Marketing preferences: Until you unsubscribe
- Website analytics: 24 months
- Customer service communications: 3 years
U.S. State Privacy Rights
Residents of certain states, including California, may have additional privacy rights under state law. These may include:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
Cookies & Tracking Technologies
For details on Shopify's use of cookies, visit: Shopify's Cookie Policy.
Security & Data Protection
We prioritize the highest security measures, including encryption, access controls, and secure authentication protocols. While no system is infallible, we take every reasonable precaution to protect your personal data.
Data Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify affected individuals in accordance with applicable law and take immediate steps to mitigate any potential harm.
Contact Us
We are here to assist you with any privacy concerns or questions:
The Clearly Collective
Email: clientservices@theclearlycollective.com
For urgent privacy matters, please indicate "PRIVACY REQUEST" in your subject line for priority handling.
Terms of Service
OVERVIEW
This website is operated by The Clearly Collective. Throughout the site, the terms "we", "us" and "our" refer to The Clearly Collective. The Clearly Collective offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
PRICING TERMS
Pricing Structure:
- All prices are quoted in U.S. Dollars (USD)
- Prices are subject to change without notice until an order is confirmed
- For products containing specialty materials, prices may be adjusted based on market fluctuations until final payment is received
Price Adjustments: We reserve the right to adjust pricing on pending orders in cases of:
- Extraordinary increases in specialty material costs
- Currency exchange variations affecting imported materials
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through the website.
While we strive to represent our pieces accurately, the unique nature of screens may result in slight variations in color and appearance. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
Allocation Procedures: For limited edition or high-demand items, The Clearly Collective reserves the right to allocate products at our discretion. Allocation decisions are final and may consider factors including client history and relationship.
RETURNS AND EXCHANGES
We stand behind the quality of our products. Returns are accepted only for: (a) Manufacturing defects identified within 14 days of delivery (b) Items that do not match the product description or specifications (c) Incorrect items shipped due to our error
All returns must be in original condition with tags attached. Custom or personalized items cannot be returned unless defective. To initiate a return, contact clientservices@theclearlycollective.com with your order number and detailed description of the issue.
We reserve the right to inspect returned items and may refuse returns that do not meet these criteria.
SHIPPING POLICY
We currently ship only within the United States and its territories. International shipping is not available at this time.
PAYMENT TERMS
Accepted Payment Methods:
- Major credit cards (Visa, Mastercard, American Express)
Payment Requirements:
- Orders under $5,000: Full payment required at time of order
High-Value Transaction Protocols:
- Orders exceeding $10,000 may require additional identity verification
- Wire transfer instructions will be provided via secure communication only
- All high-value transactions are subject to compliance review
Payment is processed immediately upon order placement. We reserve the right to refuse or cancel orders for any reason, including suspected fraud. In case of payment failure, your order may be cancelled. We are not responsible for any fees charged by your financial institution. All prices are in USD and do not include applicable taxes, which will be calculated at checkout.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
Comments or suggestions do not warrant any form of ownership to The Clearly Collective intellectual property or revenue. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (e) to submit false or misleading information; (f) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (g) to collect or track the personal information of others; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
QUALITY STANDARDS
The Clearly Collective maintains the highest standards of craftsmanship. Each piece undergoes rigorous quality control before shipment. Due to the artisanal nature of our products, minor variations in handcrafted elements are inherent to the luxury production process and are not considered defects.
FORCE MAJEURE
We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or supplier failures. In such events, performance shall be suspended until circumstances permit, and we will notify you of any significant delays.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Clearly Collective, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Clearly Collective and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.
INTELLECTUAL PROPERTY RIGHTS
All content on this Website, including but not limited to designs, drawings, patterns, color combinations, techniques, photographs, graphics, logos, trade dress, and text (collectively, "Intellectual Property"), is the exclusive property of The Clearly Collective and is protected by United States and international copyright, trademark, and other intellectual property laws.
Design Rights and Protection:
- All designs, whether displayed on finished products or in any other form, are proprietary to The Clearly Collective
- Our designs may be registered with the U.S. Copyright Office and/or as design patents
- The unique combination of materials, techniques, and aesthetic elements constitutes protected trade dress
- Purchase of any product does not transfer any intellectual property rights to the purchaser
Prohibited Uses: You expressly agree not to:
- Reproduce, copy, or create derivative works from any of our designs
- Reverse engineer, deconstruct, or analyze our products for reproduction purposes
- Commission third parties to create copies or "inspired by" versions of our designs
- Use our intellectual property for any commercial purpose
- Photograph our products for commercial use without written permission
Client Photography: Personal, non-commercial photography of purchased items is permitted for private use and social media sharing, provided that:
- The Clearly Collective is tagged or credited when shared publicly
- Images are not used to facilitate copying or reproduction
- Images are not used for commercial purposes without written agreement
ANTI-COUNTERFEITING AND BRAND PROTECTION
If you become aware of counterfeit or unauthorized reproductions of The Clearly Collective products, please report immediately to clientservices@theclearlycollective.com with detailed information including images and source location. We actively pursue legal action against counterfeiters and unauthorized manufacturers.
Any person found to be manufacturing, selling, or facilitating the sale of counterfeit products will be subject to immediate legal action and may be liable for damages, attorney fees, and other remedies available under law.
AUTHENTICITY GUARANTEE AND LIMITED WARRANTY
Authenticity:
- Every product is accompanied by a Certificate of Authenticity
- Each piece bears discreet authentication markers
- We maintain detailed records of all products for verification purposes
- Authentication services are available for previously purchased items
Limited Warranty: The Clearly Collective provides a limited warranty for manufacturing defects only:
- Warranty Period: 90 days from date of delivery
- Coverage: Manufacturing defects in craftsmanship only
-
Exclusions:
- Normal wear and tear
- Damage from misuse, accidents, or alterations
- Natural characteristics of materials (e.g., patina development)
- Exotic materials and their natural variations
- Damage resulting from failure to follow care instructions
Warranty Claims:
- Must be reported within 14 days of discovery
- Require proof of purchase and product inspection
- Product must be returned in original packaging
- Determination of warranty coverage is at our sole discretion
Care Requirements: Warranty coverage is contingent upon following provided care instructions. Failure to properly maintain products according to our guidelines voids warranty coverage.
TERMS OF SALE
The Website is intended for customers looking to purchase products for personal use. Purchasing products on the Website intended for commercial resale is strictly prohibited. When you purchase a product on the Website, you represent and warrant that you are purchasing the product for personal and not commercial purposes and that you do not intend to resell, directly or indirectly, The Clearly Collective products for commercial purposes.
SANCTIONS COMPLIANCE
The Clearly Collective complies with all applicable U.S. sanctions and export control laws. We reserve the right to cancel any transaction that may violate these regulations.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at clientservices@theclearlycollective.com.